V7v's Privacy Policy — Your data is our responsibility

1 What data we collect

When you create an account and use our services at v7v, we collect certain necessary information. Without it, we cannot provide a safe, quality experience. We only collect what we genuinely need.

Information Collected at Registration

• Full name and date of birth (for age verification)
• Email address & mobile number
• Password (stored in hashed and encrypted form)
• Address & country
• Preferred Payment Method

Information collected during KYC verification

• Copy of national ID card or passport
• Driving license (as an alternative)
• Utility bill or bank statement as proof of address
• Selfie photo (for identity verification)

Automatically Collected Information

• IP Address & Device ID
• Browser type and operating system
• Browsing activity and session duration on the site
• Gaming & betting history
• Transaction Records

2 How We Use Your Data

We use your data only for specific, clearly defined purposes. It is never used for anything unrelated or beyond what is stated.

Purpose	Data Used	Legal basis
Account management	Name, email address, password	Contractual performance
Age & Identity Verification	Date of birth, NID/passport	Legal obligation
Payment Processing	Payment details, transaction history	Contractual performance
Customer support	Contact details, description of the issue	Legitimate Interest
Fraud Prevention	IP address, device information, activity logs	Legitimate Interest
Promotional Communications	Email, mobile number	Compliance

3 How Long We Keep Your Data

V7v does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: for the duration the account is active, and up to 5 years after closure (in accordance with financial regulatory guidelines).
• Transaction records: up to 7 years, as required by Bangladeshi law.
• KYC documents: 5 years after account closure.
• Browsing logs and session data: 90 days.
• Customer support chat: 2 years.
• Marketing consent records: 3 years after opt-out (retained as proof).

4 Who We Share Your Data With

We share your information only in very limited circumstances and exclusively with trusted parties. Your data is never passed to advertisers or data brokers.

When We Share Your Data

• Payment Processors: Only the information necessary to complete a transaction is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• KYC verification service: Regulated third-party services may be used to verify your identity.
• Legal authorities: Providing information under a court order or regulatory directive is a legal obligation.
• Fraud Prevention Services: Certain signal data as part of our anti-fraud measures.
• Business Successors: If v7v undergoes a merger or acquisition, users will be notified in advance.

5 Cookies & tracking policy

V7v uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help make your site experience smoother.

Cookie types

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Functional cookies: To remember your preferences and language settings.
• Analytics Cookies: Site usage statistics — anonymous data that does not reveal your identity.
• Marketing Cookies: To show you relevant offers — active only with your consent.

You can disable or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect some site functionality.

6 Your rights

As a v7v user, you have clear rights over your own data. We respect those rights and aim to respond promptly to any request you make.

7 Children's Privacy

V7v does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age is verified at registration, and accounts for users under 18 are rejected.
• If we are informed that a minor has created an account, we will immediately close that account and delete all associated data.
• Parents or guardians can contact our support team directly regarding a child's account.

8 Security Measures

V7v maintains both technical and administrative security measures to protect your data.

Technical Safeguards

• 256-bit SSL/TLS encryption on all data transfers.
• Sensitive data stored in the database is encrypted with AES-256.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) available.
• Firewall and intrusion detection systems are active around the clock.
• Automatic account lock on suspicious login attempts.

Administrative Safeguards

• Only authorized personnel are permitted to access personal data.
• All staff receive regular training on data protection practices.
• All data access activities are logged and reviewed on a regular basis.
• In the event of a data breach, affected users will be notified within 72 hours.

9 Changes to the Privacy Policy

This Privacy Policy may be updated to reflect changes in v7v's business operations, legal requirements, or technology.

• You will receive advance notice to your registered email before any significant changes take effect.
• The date of any changes will always be shown at the top of this page.
• Continuing to use the platform after any changes takes effect constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch. Our data protection team will handle your matter with care.

• Email: [email protected] (please include "Privacy Request" in the subject line for privacy-related inquiries)
• Live chat: via the chat icon in the bottom-right corner of the site.
• Response times: 24–48 hours for general inquiries; up to 30 days for data deletion requests.